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Frequently Asked Questions

FAQApartments

Customizations
Can residents mount a TV in their apartment?
Yes. Mount not provided. Residents must install themselves
Can residents paint their apartment?
Yes. Resident is responsible for repainting to original color prior to move-out or pay to have it repainted.
Can residents install curtain rods in their apartment?
Yes. Curtain rods not provided. Resident must install themselves.
Are grills allowed on patio/ balconies?
No. Grills are not permitted.
Can residents decorate their patio/balcony?
Only designated patio furniture/ items are allowed.
Are satellite dishes allowed on patio/ balconies?
No. Satellite dishes not allowed.
Can residents smoke on their patio/balcony?
No
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.