Frequently Asked Questions
FAQApartments
Apartments
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Can residents mount a TV in their apartment?
Yes. Residents will pay for any damage at move out.
Can residents paint their apartment?
Yes. Residents will pay for covering the cost to change back to the original color at move out.
Can residents install curtain rods in their apartment?
Yes. Residents will pay for damage at move out.
Are grills allowed on patio/ balconies?
No
Can residents decorate their patio/balcony?
Yes
Are satellite dishes allowed on patio/ balconies?
Yes. Required deposit.
Can residents smoke on their patio/balcony?
No
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
Who handles emergency maintenance issues?
On call maintenance
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.
What thermostat settings are recommended to conserve energy?
Set thermostat to Auto.
What actions should be taken if moisture or discoloration is observed in the home?
Check for leaks; Submit service request.
What methods help reduce moisture or discoloration in the home?
Set thermostat to Auto.
Terms and conditions subject to change and upon management approval.
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