Frequently Asked Questions
FAQApartments
Apartments
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Can residents mount a TV in their apartment?
Yes. Residents are responsible for cost to repair after move out.
Can residents paint their apartment?
Yes. Residents are responsible for cost to repaint after move out.
Can residents install curtain rods in their apartment?
Yes. Residents are responsible for cost to repair after move out.
Are grills allowed on patio/ balconies?
No. Only electric
Can residents decorate their patio/balcony?
No
Are satellite dishes allowed on patio/ balconies?
No
Can residents smoke on their patio/balcony?
No
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
Who handles emergency maintenance issues?
Service team
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.
What actions should be taken if moisture or discoloration is observed in the home?
Submit a service request via the UDR resident app.
What methods help reduce moisture or discoloration in the home?
Use Exhaust fans.
Terms and conditions subject to change and upon management approval.
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