Frequently Asked Questions
FAQApartments
Apartments
Back to all FAQ| Can residents mount a TV in their apartment? |
Yes. Please know, the resident would be responsible for any holes in the wall at move out. * Charges may apply
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| Can residents paint their apartment? |
Yes. Please know, the resident would be responsible for priming and re-painting the wall back, prior to move out. * Charges may apply
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| Can residents install curtain rods in their apartment? |
Yes. Please know, the resident would be responsible for any holes in the wall at move out.
* Charges may apply
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| Are grills allowed on patio/ balconies? |
No. 15 feet from building
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| Can residents decorate their patio/balcony? |
Only Patio related items are allowed: Outdoor specific furniture, plants, outdoor specific lighting.
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| Are satellite dishes allowed on patio/ balconies? |
No
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| Can residents smoke on their patio/balcony? |
No
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| Where should a service request be submitted? |
All service requests should be submitted through the UDR Resident App.
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| What qualifies as an emergency service request? |
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
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| Who is responsible for replacing smart lock batteries? |
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.
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Terms and conditions subject to change and upon management approval.
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