Frequently Asked Questions
FAQApartments
Apartments
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Can residents mount a TV in their apartment?
Yes. Will be responsible for any damages
Can residents paint their apartment?
Yes. Will be responsible for any damages
Can residents install curtain rods in their apartment?
Yes. Will be responsible for any damages
Are grills allowed on patio/ balconies?
No
Can residents decorate their patio/balcony?
With plants and outdoor furniture
Are satellite dishes allowed on patio/ balconies?
No
Can residents smoke on their patio/balcony?
No
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
Who handles emergency maintenance issues?
Our service team during office hours. After hours, is with an approved vendor.
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.
What thermostat settings are recommended to conserve energy?
72 degrees
What actions should be taken if moisture or discoloration is observed in the home?
Submit a service request through your resident app, and be sure to include detailed pictures.
Terms and conditions subject to change and upon management approval.
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