Frequently Asked Questions

Yes. Must patch holes before vacating. Residents are responsible for the cost to make necessary repairs.

No. Residents are responsible to paint the unit back at move-out.

Yes. Must patch holes before vacating. Residents are responsible for the cost to make necessary repairs.

No. Grills are not allowed

Approved patio furniture only.

Yes. Cannot be mounted to the building and must stay inside of the patio railing inside a tripod.

Yes

All service requests should be submitted through the UDR Resident App.

An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.

We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.

Summer (Cooling Season): 78°F when you’re home; 82–85°F when you’re away; Sleep: 78–80°F (use fans to stay comfortable) Winter (Heating Season): 68°F when you’re home; 60–62°F when you’re away or sleeping

Step 1: Report it immediately to the leasing office or maintenance team. - Submit a service request through your resident portal or contact the office directly. - Include the exact location (room, wall, ceiling, etc.) and attach photos if possible. Step 2: Do not attempt to clean or cover the area until maintenance has inspected it. Step 3: Move personal items or furniture away from the affected area to prevent damage. Step 4: Ventilate the space by turning on fans or opening windows (if weather permits). Step 5: If you notice active leaks, standing water, or musty odors, treat it as urgent and contact the office or after-hours emergency line right away.

1.Use exhaust fans when cooking, showering, or doing laundry — and leave them running for at least 15–20 minutes afterward. 2.Open windows periodically (when weather allows) to improve airflow and reduce humidity. 3.Keep air vents open and unblocked to allow proper air circulation from your HVAC system. 4. Set your thermostat fan to “Auto” (not “On”) to prevent excess moisture in the air. 5.Maintain indoor humidity between 30–50% if possible — a small dehumidifier can help in humid areas. 5.Wipe up spills and condensation immediately, especially around windows, sinks, tubs, and toilets. 6.Avoid drying clothes indoors without proper ventilation. 7.Do not overpack closets or block vents, as restricted airflow can trap humidity and cause discoloration on walls or ceilings. 8.Change air filters monthly during high-use seasons — this keeps air flowing and helps the HVAC remove moisture effectively. 9.Report leaks or moisture right away so maintenance can inspect and address the cause before damage occurs.