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Frequently Asked Questions

FAQApartments

Customizations
Can residents mount a TV in their apartment?
Yes. Must patch holes before vacating. Residents are responsible for the cost to make necessary repairs.
Can residents paint their apartment?
No. Residents are responsible to paint the unit back at move-out.
Can residents install curtain rods in their apartment?
Yes. Must patch holes before vacating. Residents are responsible for the cost to make necessary repairs.
Are grills allowed on patio/ balconies?
No. Grills are not allowed
Can residents decorate their patio/balcony?
Approved patio furniture only.
Are satellite dishes allowed on patio/ balconies?
Yes. Cannot be mounted to the building and must stay inside of the patio railing inside a tripod.
Can residents smoke on their patio/balcony?
Yes
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.