Frequently Asked Questions
FAQApartment Setup & Care
Apartment Setup & Care
Back to all FAQCustomizations
Can residents mount a TV in their apartment?
Yes. Apartment must be returned in the condition it was first received in, or you will be charged for damages beyond wear and tear.
Can residents paint their apartment?
Yes. Apartment must be returned in the condition it was first received in, or you will be charged for damages beyond wear and tear.
Can residents install curtain rods in their apartment?
Yes. Apartment must be returned in the condition it was first received in, or you will be charged for damages beyond wear and tear.
Are grills allowed on patio/ balconies?
No
Can residents decorate their patio/balcony?
No
Are satellite dishes allowed on patio/ balconies?
No
Can residents smoke on their patio/balcony?
No
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.
Terms and conditions subject to change and upon management approval.
We use our own and third-party cookies and similar technologies to enable website functionality, analyze website use and performance, support advertising and marketing, and personalize your experience. For more information, please see our Privacy Policy. To manage your cookie preferences, click here.
Manage Cookie Settings
We use both necessary cookies for performance and functionality, and advertising cookies to optimize your experience on our website. You may click on the categories below to learn more about their purposes. You can change your cookie preferences at any time. Disabling cookies may affect your experience on our website. You can learn more about how we use cookies by visiting our Privacy Policy.
These cookies are required to support core site functionality such as navigating the website. You can set your browser to block or alert you about these types of cookies, but some parts of the site may not work as a result.
These cookies may be set by our advertising partners. Those companies may use the cookies to help serve advertising content that is relevant to you, personalize your experience, and show you relevant advertisements on other sites. If you do not allow these cookies, you will not experience targeted advertising as a result of visiting the site.