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Frequently Asked Questions

FAQApartments

Customizations
Can residents mount a TV in their apartment?
Yes. Return to original condition at move out
Can residents paint their apartment?
Yes. Return to original condition at move out
Can residents install curtain rods in their apartment?
Yes. Return to original condition at move out
Are grills allowed on patio/ balconies?
No
Can residents decorate their patio/balcony?
Yes, but must be patio furniture, no curtains, banners, or signs.
Are satellite dishes allowed on patio/ balconies?
Yes. Must be on a tripod inside screened enclosure not attached to building or grounds
Can residents smoke on their patio/balcony?
Yes
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.