Frequently Asked Questions

Yes. TV mounting is permitted. Holes larger than a dime must be filled upon move out. Staff cannot assist with installation.

Yes. Painting is permitted at the resident’s expense. Walls must be restored to their original color and condition before move-out, or applicable charges for repainting, priming, and repairs will apply.

Yes. Residents may add curtain rods or approved treatments without altering community blinds. At move-out, all hardware must be removed and walls fully restored to move-in condition.

Yes. Only on bottom floors 14 feet away from building

Yes, Patio Furniture only (designated as patio furniture) and some flowers

Yes. Must be on a moveable mount only in lease hold (patio/balcony) - cannot attach to building in any way

No

All service requests should be submitted through the UDR Resident App.

Third-party after-hours or on-call maintenance team

An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.

We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.

65 degrees

Submit a service request via the UDR resident app

Use the fan/vent in the bathroom and kitchen, use a dehumidifier, maintain reasonable temperature in the home based on seasonality, and immediately report any leaks.