UDR Apartments HQ

Customizations
Can residents mount a TV in their apartment?	Yes. Residents are welcome to mount their TV's on the walls in their home, but they must patch and paint prior to move out to avoid any move out charges. If we find that the repairs were not done to a certain standard, additional charge may apply.
Can residents paint their apartment?	Yes. As long as the home is returned to us in the same state it was turned over to a resident in, including painting the home back to the original color, then there is no issue in changing paint.
Can residents install curtain rods in their apartment?	Yes. Residents are welcome to hang curtain rods on the walls in their home, but they must patch and paint prior to move out to avoid any move out charges. If we find that the repairs were not done to a certain standard, additional charge may apply.
Are grills allowed on patio/ balconies?	No. Grills are not permitted on patios or anywhere within the community.
Can residents decorate their patio/balcony?	Yes
Are satellite dishes allowed on patio/ balconies?	No
Can residents smoke on their patio/balcony?	No

Maintenance
Where should a service request be submitted?	All service requests should be submitted through the UDR Resident App.
What qualifies as an emergency service request?	An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?	We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.

Frequently Asked Questions