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Frequently Asked Questions

FAQApartments

Customizations
Can residents mount a TV in their apartment?
Yes. Must patch holes upon move out
Can residents paint their apartment?
Yes. Must paint back to original upon move out
Can residents install curtain rods in their apartment?
Yes. Must patch holes upon move out
Are grills allowed on patio/ balconies?
Yes
Can residents decorate their patio/balcony?
Yes - as long as the decor does not interfere/damage the structure of the building.
Are satellite dishes allowed on patio/ balconies?
No
Can residents smoke on their patio/balcony?
Yes
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.