Frequently Asked Questions
FAQApartments
Apartments
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Can residents mount a TV in their apartment?
Yes. TV mounting is permitted. Holes larger than a dime must be filled upon move out. Staff cannot assist with installation.
Can residents paint their apartment?
Yes. Painting is permitted at the resident’s expense. Walls must be restored to their original color and condition before move-out, or applicable charges for repainting, priming, and repairs will apply.
Can residents install curtain rods in their apartment?
Yes. Residents may add curtain rods or approved treatments without altering community blinds. At move-out, all hardware must be removed and walls fully restored to move-in condition.
Are grills allowed on patio/ balconies?
Yes. Only electric grills are allowed on patios and balconies.
Can residents decorate their patio/balcony?
Yes
Are satellite dishes allowed on patio/ balconies?
No
Can residents smoke on their patio/balcony?
Yes
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
Who handles emergency maintenance issues?
On call maintenance tech or one of our vendors depending on the need
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.
What thermostat settings are recommended to conserve energy?
Lease requires fan to be set to auto, 71-76 degrees.
What actions should be taken if moisture or discoloration is observed in the home?
Submit a service request via the UDR resident app
What methods help reduce moisture or discoloration in the home?
Fan set to auto at all times, doors and windows closed, changing filter monthly, and never turning the HVAC off.
Terms and conditions subject to change and upon management approval.
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