Frequently Asked Questions

Yes. TV mounting is permitted. Holes larger than a dime must be filled upon move out. Staff cannot assist with installation.

Yes. Painting is permitted at the resident’s expense. Walls must be restored to their original color and condition before move-out, or applicable charges for repainting, priming, and repairs will apply.

Yes. Residents may add curtain rods or approved treatments without altering community blinds. At move-out, all hardware must be removed and walls fully restored to move-in condition.

Yes. Electric only

Yes

No

Yes

All service requests should be submitted through the UDR Resident App.

Our after-hours or on-call maintenance team

An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.

We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.

78 for summer and 75 for winter. Must be set to Auto.

Submit a service request via the UDR resident app.

Keeping the AC running on Auto throughout the year. Ventilating home properly by using exhaust fans in instances when cooking or taking a hot bath or hot shower. Do not leave doors or windows open while running the AC. Changing AC filters regularly.