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Frequently Asked Questions

FAQApartments

Customizations
Can residents mount a TV in their apartment?
Yes. Holes must be filled in before residents vacate
Can residents paint their apartment?
Yes. Resident is responsible to paint back to the original color before moving out.
Can residents install curtain rods in their apartment?
Yes
Are grills allowed on patio/ balconies?
Yes. Only electric
Can residents decorate their patio/balcony?
Yes
Are satellite dishes allowed on patio/ balconies?
No
Can residents smoke on their patio/balcony?
Yes
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.