Frequently Asked Questions
FAQApartments
Apartments
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Can residents mount a TV in their apartment?
Yes
Can residents paint their apartment?
Yes. Resident must paint/prime before move out.
Can residents install curtain rods in their apartment?
Yes
Are grills allowed on patio/ balconies?
Yes. Electric only, no open flame.
Can residents decorate their patio/balcony?
Yes
Are satellite dishes allowed on patio/ balconies?
No
Can residents smoke on their patio/balcony?
Yes
Maintenance
Where should a service request be submitted?
All service requests should be submitted through the UDR Resident App.
Who handles emergency maintenance issues?
Emergency maintenance tech on call for the property will handle any emergency maintenance issues.
What qualifies as an emergency service request?
An emergency is any issue that poses an immediate threat to health, safety, property, or essential services and requires urgent attention to prevent further damage or danger.
Who is responsible for replacing smart lock batteries?
We provide Smart Lock batteries at move-in. After that, residents are responsible for replacing them as needed.
What thermostat settings are recommended to conserve energy?
78 for summer and 75 for winter. Must be set to Auto
What actions should be taken if moisture or discoloration is observed in the home?
Please submit a service request immediately with pictures if possible, and details of locations on the work order.
What methods help reduce moisture or discoloration in the home?
Keeping the AC running on Auto throughout the year. Ventilating home properly by using exhaust fans in instances when cooking or taking a hot bath or hot shower. Do not leave doors or windows open while running the AC. Changing AC filters regularly.
Terms and conditions subject to change and upon management approval.
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